An Ottawa shop, dispatching since 1990.
Rick Menard Heating and Cooling. Founded by Rick Menard, run today as a full-service heating, cooling, and hydronic shop dispatched out of east Ottawa.
What we believe.
Comfort is a system, not an accessory. A house that holds 21 degrees all winter is the product of correct sizing, proper venting, clean combustion, and equipment installed by people who plan to be around to service it. That last part is the one most installers skip.
Our technicians are employees, not subcontractors. They are background-checked, factory-trained, and rotated through every brand we install. They know your equipment because they put it in.
We started doing furnace installations in the late 1980s, added air conditioning in the 1990s, and have been installing cold-climate heat pumps since they became practical for our climate. Today we cover the full residential HVAC stack across Ottawa, Orleans, Kanata, and Barrhaven.
Every heating repair carries a two-year guarantee. Every install ships with manufacturer warranty paperwork registered before we leave the site. Plan members get priority dispatch on no-heat and no-cool calls.
Knowledge. Certification. Satisfaction.
Trained on every brand
Our state-of-the-art training program covers equipment and systems from virtually every make and model of heater, furnace, air conditioner, and air purification system. Technicians have hands-on training and experience with the leading manufacturers' latest furnace, air conditioning, and heat pump systems.
Hand-picked crew
We don't hire just anyone to wear Menard's uniform. Each technician passes our in-depth hiring process and must have the character and integrity to meet our highest standards. They then achieve and maintain the highest level of certification and expertise.
Liability insured
Rick Menard Heating and Cooling provides more than sufficient liability insurance to ensure that there is adequate protection for all service repairs in the Ottawa area.
Manufacturer-certified
All our technicians and installers are independently certified by each manufacturer to ensure they have the knowledge and expertise to maximize the value of your system.
Provincial governing agency
We are certified by the Heating and Air Conditioning Provincial Governing Agency to confirm that our technicians have the required expertise and knowledge to service and install heating and cooling systems.
Permits, every time
We always take out proper permits for the installation of your system to provide another layer of expertise and approval. No corner-cutting on documentation.
Employees, not subcontractors
All of our service technicians are employees. We do not send sub-contractors to your home.
Background-checked
All service technicians must pass a thorough background check before they ever step on a customer's property.
There is no other HVAC service in Ottawa that has repaired or replaced more heating units.
Iron Clad Guarantee
We guarantee our heating repairsin Ottawa for two full years. When you call Menard's, you can rest assured everything will function the way it should from the day of installation.
Options before work begins
We tell you both the options you have and what each one involves before we begin the repair work. No surprises after the fact.
Respect for you and your home
Your Menard's technician will always conduct themselves in a way that shows respect for your home, and respect for you and your family.
Superior training
When a technician arrives on-site, you know they have met the high standards required to be a member of our team. Full certifications, in-class testing, hands-on experience, and regular ongoing training courses.
Equipment and parts on hand
Each service vehicle arrives fully stocked with the tools, parts, and equipment to repair your heating system. No going back and forth to a hardware store.
100% satisfaction
We pride ourselves on maintaining happy clients for a lifetime. We are highly rated and do everything we can to ensure our clients are satisfied.
Working with us looks like this.
Phone call. On-site survey. Written quote with three options. Install scheduled, paperwork filed. Annual tuneup the next year.